{"id":569,"date":"2017-07-07T21:46:30","date_gmt":"2017-07-07T21:46:30","guid":{"rendered":"https:\/\/stanelyiptv.com\/?page_id=569"},"modified":"2025-11-22T19:24:25","modified_gmt":"2025-11-22T19:24:25","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/stanelyiptv.com\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"
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\nWe believe in our products 100%. We are trying our best every day to make you happy and put a smile on your face using our service but we understand that it\u2019s not easy for everyone. If you are not happy with your purchase or you have an issue that we are unable to solve which make the system unusable, we are more than happy to provide a refund.\n<\/p><\/blockquote>\n

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How to make a request for a refund?<\/strong><\/p>\n<\/div>\n<\/div>\n

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Please make a note of your transaction order ID with the subject: \u201cRequest and refund\u201d and describe in your e-mail the issues you are facing and the reason for this request. For some reason, you have to send us proofs and we will send you proofs as well of our work and things we notice and have to show you too to explain our point of view and our decision better in more detail and more transparent.<\/p>\n<\/div>\n<\/div>\n

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Conditions:<\/strong><\/p>\n<\/div>\n<\/div>\n

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Please do understand and accept that we can\u2019t provide refunds due to technical issues unless you allow us to try to solve them and assist you. If we are unable to resolve your issue within 48 hours, we will provide a refund. Please contact our live support 24\/7 at any time if you need assistance.<\/p>\n

Refunds may only be issued within 72 hours of the purchase date. After 72 hours no refunds can be processed.
\nIf you paid using credit cards the Refunds are generally processed and funds returned to the debit card on the customer\u2019s bank account within 20 to 31 working days.<\/p>\n

However, there are cases in which a refund takes longer to process maybe up to 90 days. We are not responsible for these time frames and delays. We are not the payment provider just the IPTV service provider.<\/p>\n

We will refund completely only purchase which has been done in less than 72 hours. All other refund requests will be returned partially according to the used period of the subscription. STANELYIPTV support team will contact users in all refund cases.<\/p>\n

Note:\u00a0<\/strong>Every refund usually takes 10 to 90 working days to take place and it\u2019s not in our hands to reduce this period. Our payment processors will take care of refund requests. We will try our best to refund any users immediately after seeing the request and checking user information.<\/p>\n<\/div>\n<\/div>\n

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We will not send refunds or make partial refunds if:<\/strong><\/p>\n<\/div>\n<\/div>\n

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The User is unable to set their own box and system at their end:<\/p>\n<\/div>\n<\/div>\n

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We will provide our best support to set up their boxes, devices, apps, and systems in all cases of assistance requests. The reason is we don\u2019t know about the circumstances with the box, device system, etc our support is limited to pre-defined steps for configurations of devices.<\/p>\n<\/div>\n<\/div>\n

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Some Channels Are Freezing, Buffering Or Not Working RARELY:<\/strong><\/p>\n<\/div>\n<\/div>\n

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Though almost all of our Servers are stable, sometimes some channels do freeze or don\u2019t work due to various reasons but it\u2019s not permanent. Our expert engineers are always working to fix them.<\/p>\n<\/div>\n<\/div>\n

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Most of the time, these issues are temporary and caused by below reasons:<\/strong><\/p>\n<\/div>\n<\/div>\n

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  • <\/i>Customer internet fluctuations.<\/span><\/li>\n
  • <\/i>Issue with the box\/apps\/customer setup in general.<\/span><\/li>\n
  • <\/i>Your ISP has an issue.<\/span><\/li>\n
  • <\/i>The channel is down from the server end.<\/span><\/li>\n
  • <\/i>The customer changed his\/her mind and wanted to withdraw\/switch between servers.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div>\n
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    In case the user\/customer can\u2019t watch their IPTV subscription plan for 48 hours+ because of a Server Issue or any other problems caused by the US we will completely refund the package price or add all lost time on top of your subscription for free + some extra bonus we can negotiate together.<\/p>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"We believe in our products 100%. We are trying our best every day to make you happy and put a smile on your face using our service but we understand that it\u2019s not easy for everyone. If you are not happy with your purchase or you have an issue that we are unable to solve [...]","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"normal-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-569","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/stanelyiptv.com\/en\/wp-json\/wp\/v2\/pages\/569","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stanelyiptv.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stanelyiptv.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stanelyiptv.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stanelyiptv.com\/en\/wp-json\/wp\/v2\/comments?post=569"}],"version-history":[{"count":7,"href":"https:\/\/stanelyiptv.com\/en\/wp-json\/wp\/v2\/pages\/569\/revisions"}],"predecessor-version":[{"id":11715,"href":"https:\/\/stanelyiptv.com\/en\/wp-json\/wp\/v2\/pages\/569\/revisions\/11715"}],"wp:attachment":[{"href":"https:\/\/stanelyiptv.com\/en\/wp-json\/wp\/v2\/media?parent=569"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}